Refund Policy
A powerful image processing tool with AI Background Remover as its core, intelligently recognizing and quickly erasing any background. At the same time, it integrates functions such as picture synthesis, portrait beauty, and remove objects , easily meeting various editing needs.
We value every user and are constantly iterating and polishing the software to meet your needs. Therefore, we are confident that you love Pro Knockout as much as we do and purchase a membership.
We also understand that sometimes you may have different expectations of the product. Although the possibility of this happening is very small, if you have this idea, please be aware of the following terms related to product returns.
- 1. The refund request exceeds the 7-day refund guarantee period, for example, submitting a refund request on the 8th day from the date of purchase.
- 2. Unable to meet your suggestions for the product. We encourage you to read the product details and try the experience before making a final purchase decision.
- 3. Due to different policies in different countries, it is necessary to apply for tax refund.
Eligible for full or partial refund:
In the following cases, if the order is within 7 days, the user can provide the order number and explain it to us, and we will refund you.
- 4. Refund request for inability to use the software due to misoperation or poor operating system.
- 5. Request for refund of the difference between the price you have paid and the promotional price.
- 6. Refund request after you have completed the required operations with our products.
- 7. Refund request for membership purchased from other platforms or dealers.
- 8. Unreasonable refund requests.
- 9. Refund requests due to technical issues and refusal to cooperate with us to provide detailed information (such as screenshots, log files, etc.) to track the problem and provide solutions.
- 10. If you purchased through the App Store, you can only apply for a refund if you comply with the relevant terms of the Apple Store. For details of the refund policy and refund steps,please refer to: https://support.apple.com/en-us/118223
Situations where no refund is given:
Users cannot get a refund in the following cases.
If the refund is approved, we will process your refund within 7 working days.
